How IT Can Deliver New Business Value Every 12 Weeks – Adobe Systems Case Study

Paulette Scheffer, Senior Director of IT Infrastructure & Service Management at Adobe Systems, on how her team Delivers new business value 12-week sprints.

paulette_schefferI am joined today by Paulette Scheffer, Senior Director of IT Infrastructure & Service Management, to talk about how her team at Adobe Systems delivers business value in 12-week sprints. Paula shares lessons learned from her team’s experience implementing “Launch & Learn”, Adobe’s IT Service Management initiative, after their first implementation attempt failed shortly after starting.

Adobe’s case study presents great lessons for project managers leading IT Service Management implementation programs.

The Interview

Listen now:

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Right click here to download the MP3

In this interview, we discuss the following questions:

  • Can you give us a brief overview of the IT Infrastructure & Service Management program that you lead at Adobe?
  • “Launch & Learn” became Adobe’s strategy after their first IT Service Management attempt failed shortly after starting. What were some of the challenges that the initial implementation faced?
  • “Launch & Learn” delivers business value every 12 weeks. Can you give us an overview about how it works and some of the key benefits that you gained from implementing it?
  • You will be presenting about the “Launch & Learn” case study at the 16th Annual International IT Service Management Conference & Exhibition February 19th thru 22nd, 2012. What are the top questions you will be addressing in the presentation?
  • If you could give just one piece of advice to Project Managers who are leading IT Service Management implementation projects, what would it be?

Contact Information:

About Pink Elephant’s IT Service Management Conference

Now in its 16th hugely successful year, this annual event is widely recognized as “the world’s best IT Service Management conference.”  The program is content rich and comprehensive – 15 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum. There is something for everyone – strategic, tactical, operational.

pink_elephant

Audio Links:

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

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How IT Can Deliver New Business Value Every 12 Weeks – Adobe Systems Case Study

Paulette Scheffer, Senior Director of IT Infrastructure & Service Management at Adobe Systems, on how her team Delivers new business value 12-week sprints.

paulette_schefferI am joined today by Paulette Scheffer, Senior Director of IT Infrastructure & Service Management, to talk about how her team at Adobe Systems delivers business value in 12-week sprints. Paula shares lessons learned from her team’s experience implementing “Launch & Learn”, Adobe’s IT Service Management initiative, after their first implementation attempt failed shortly after starting.

Adobe’s case study presents great lessons for project managers leading IT Service Management implementation programs.

The Interview

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

In this interview, we discuss the following questions:

  • Can you give us a brief overview of the IT Infrastructure & Service Management program that you lead at Adobe?
  • “Launch & Learn” became Adobe’s strategy after their first IT Service Management attempt failed shortly after starting. What were some of the challenges that the initial implementation faced?
  • “Launch & Learn” delivers business value every 12 weeks. Can you give us an overview about how it works and some of the key benefits that you gained from implementing it?
  • You will be presenting about the “Launch & Learn” case study at the 16th Annual International IT Service Management Conference & Exhibition February 19th thru 22nd, 2012. What are the top questions you will be addressing in the presentation?
  • If you could give just one piece of advice to Project Managers who are leading IT Service Management implementation projects, what would it be?

Contact Information:

About Pink Elephant’s IT Service Management Conference

Now in its 16th hugely successful year, this annual event is widely recognized as “the world’s best IT Service Management conference.”  The program is content rich and comprehensive – 15 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum. There is something for everyone – strategic, tactical, operational.

pink_elephant

Audio Links:

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

There are no comments yet. Be the first and leave a response!

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Trackback URL http://www.guerrillaprojectmanagement.com/how-it-can-deliver-new-business-value-every-12-weeks-adobe-systems-case-study/trackback

How IT Can Deliver New Business Value Every 12 Weeks – Adobe Systems Case Study

Paulette Scheffer, Senior Director of IT Infrastructure & Service Management at Adobe Systems, on how her team Delivers new business value 12-week sprints.

paulette_schefferI am joined today by Paulette Scheffer, Senior Director of IT Infrastructure & Service Management, to talk about how her team at Adobe Systems delivers business value in 12-week sprints. Paula shares lessons learned from her team’s experience implementing “Launch & Learn”, Adobe’s IT Service Management initiative, after their first implementation attempt failed shortly after starting.

Adobe’s case study presents great lessons for project managers leading IT Service Management implementation programs.

The Interview

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

In this interview, we discuss the following questions:

  • Can you give us a brief overview of the IT Infrastructure & Service Management program that you lead at Adobe?
  • “Launch & Learn” became Adobe’s strategy after their first IT Service Management attempt failed shortly after starting. What were some of the challenges that the initial implementation faced?
  • “Launch & Learn” delivers business value every 12 weeks. Can you give us an overview about how it works and some of the key benefits that you gained from implementing it?
  • You will be presenting about the “Launch & Learn” case study at the 16th Annual International IT Service Management Conference & Exhibition February 19th thru 22nd, 2012. What are the top questions you will be addressing in the presentation?
  • If you could give just one piece of advice to Project Managers who are leading IT Service Management implementation projects, what would it be?

Contact Information:

About Pink Elephant’s IT Service Management Conference

Now in its 16th hugely successful year, this annual event is widely recognized as “the world’s best IT Service Management conference.”  The program is content rich and comprehensive – 15 tracks, 160+ sessions – covering a vast array of subjects from all across the ITSM spectrum. There is something for everyone – strategic, tactical, operational.

pink_elephant

Audio Links:

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

There are no comments yet. Be the first and leave a response!

Leave a Reply

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Trackback URL http://www.guerrillaprojectmanagement.com/how-it-can-deliver-new-business-value-every-12-weeks-adobe-systems-case-study/trackback