How to replace a vendor who is not working out

A conversation with Patricia Garofano on how to successfully replace a vendor who is not working out and ensure a smooth transition to a new vendor with minimal impact on your organization.

Don’t miss hearing Patricia speak at the Project Management Telesummit: March 8-10,2011. Find out more here.

Brought to you by: Project Management Telesummit – Check out Agenda and Speakers here.

patricia_garofanoToday, I have pleasure to chat with Patricia Garofano PMP, ITIL, CSM, MCTS about her insights on how to smoothly and successfully replace a vendor who is not working out because they are no longer willing or able to meet our requirements.

How do you find and secure new vendor, negotiate a contract that holds the new vendor accountable, and manage the entire transition with minimal impact on your organization.

Patricia uses a case study that shows how to

  • Effectively managed communications when the current vendor is part of and RFP process.
  • Identify the best vendor, conduct negotiations and finalize a contract that holds the vendor accountable for certain standards of customer satisfaction.
  • Plan and manage the transition period to ensure the new vendor is ready to perform at the end of the transition period with minimal amount of customer impact.

More importantly, Patricia shows how to run the entire transition from one vendor to another as a project with its initiation, planning, execution, and closeout phases.

Patricia Garofano, PMP, is a project management consultant and trainer with over 20 years of project management and leadership experience. She is PMP, ITIL, ScrumMaster and MS-Project certified. She is a graduate of the PMI Leadership Institute Masters Class and a volunteer with the PMI Educational Foundation. She has worked for such organizations as Microsoft, Royal Caribbean Cruise Lines and the Canadian Imperial Bank of Commerce.

The Interview

Listen now:

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Right click here to download the MP3

Or read the full transcripts here.








 Download the complete transcripts now

  • How did you get interested in exploring the topic of Vendor Transition and why should project managers pay attention to this topic?
  • What are some of the common reasons or situations that cause a customer to switch vendors
  • Give us a high level overview of the key considerations that an organization should take into account when planning to switch from one vendor to another?
  • What are the key issues we need to consider before switching vendors?
  • You approach transitioning from one vendor to another an actual structured project. Before we delve into the details of your approach, give us a high level overview of the approach you recommend.
  • You provide a 10 Step process for planning the transition. Walk us thru this process.
  • You also recommend a 12 step process for executing the transition plan. Let’s talk about this process.
  • You also provide a structured process for closing the transition. What are the key points to consider when closing the transition?
  • What key takeaways would you like our listeners to come away with from our conversation?
  • If our listeners want to know more about vendor transition, what resources do you recommend to them?

Contact Information:

More about Patricia Garofano, PMP, ITIL, CSM, MCTS

Patricia Garofano’s volunteer experience with PMI includes serving on the PMI South Florida Chapter Board of Directors for many years.  She received a Recognition of Excellence Award from PMI for the year she was President.  She currently serves on the board of the PMI Learning, Education and Development Community of Practice (LEAD CoP) as the Marketing Lead.  She is a graduate of the PMI Leadership Institute Masters Class and a volunteer with the PMI Educational Foundation.

Her career includes implementing project management best practices, managing software development, systems integration and business process re-engineering projects using waterfall and Scrum methodologies.  Patricia is President of PLG Consulting and provides teaching and consulting services to clients in a wide variety of industries including software, travel, retail, insurance and financial services.

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

*Our opening and closing theme song is music by the wonderful Paul Hardcastle and www.paulhardcastle.com

Brought to you by:

pmtelesummits1

3 Responses to How to replace a vendor who is not working out
  1. Dave Gordon
    January 30, 2011 | 3:27 pm

    Another great interview! I liked Patricia’s observation, “Knowledge is no longer in house … You need to think about how you’re going to handle that.” That’s one of the unmentioned side-effects of business process outsourcing – it’s almost impossible to bring an out-sourced function back in house.

    Another resource to mention is “Request for Proposal: A Guide to Effective RFP Development” by Bud Porter-Roth, published in 2002, but still the best available.

  2. samad_aidane
    January 30, 2011 | 6:34 pm

    Dave,

    Thank you so much for the great comment and resource. You are so right in saying that one of side-effects of business process outsourcing is the loss of in-house subject matter expertise that it is nearly impossible to build in a short period of time. Especially when you need to take a system back from outsourcing vendor. Thank you for the resource on the RFP development. Like Patricia mentioned, more and more private sector companies are using RFPs now to select vendors. I still notice that most of the information available on vendor selection process is from public sector larger procurements.

    Samad

  3. […] Aidane posted his podcast interview with Patricia Garofano on how to smoothly replace a business process outsourcing vendor who is not working out.  Best […]

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How to replace a vendor who is not working out

A conversation with Patricia Garofano on how to successfully replace a vendor who is not working out and ensure a smooth transition to a new vendor with minimal impact on your organization.

Don’t miss hearing Patricia speak at the Project Management Telesummit: March 8-10,2011. Find out more here.

Brought to you by: Project Management Telesummit – Check out Agenda and Speakers here.

patricia_garofanoToday, I have pleasure to chat with Patricia Garofano PMP, ITIL, CSM, MCTS about her insights on how to smoothly and successfully replace a vendor who is not working out because they are no longer willing or able to meet our requirements.

How do you find and secure new vendor, negotiate a contract that holds the new vendor accountable, and manage the entire transition with minimal impact on your organization.

Patricia uses a case study that shows how to

  • Effectively managed communications when the current vendor is part of and RFP process.
  • Identify the best vendor, conduct negotiations and finalize a contract that holds the vendor accountable for certain standards of customer satisfaction.
  • Plan and manage the transition period to ensure the new vendor is ready to perform at the end of the transition period with minimal amount of customer impact.

More importantly, Patricia shows how to run the entire transition from one vendor to another as a project with its initiation, planning, execution, and closeout phases.

Patricia Garofano, PMP, is a project management consultant and trainer with over 20 years of project management and leadership experience. She is PMP, ITIL, ScrumMaster and MS-Project certified. She is a graduate of the PMI Leadership Institute Masters Class and a volunteer with the PMI Educational Foundation. She has worked for such organizations as Microsoft, Royal Caribbean Cruise Lines and the Canadian Imperial Bank of Commerce.

The Interview

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

Or read the full transcripts here.








 Download the complete transcripts now

  • How did you get interested in exploring the topic of Vendor Transition and why should project managers pay attention to this topic?
  • What are some of the common reasons or situations that cause a customer to switch vendors
  • Give us a high level overview of the key considerations that an organization should take into account when planning to switch from one vendor to another?
  • What are the key issues we need to consider before switching vendors?
  • You approach transitioning from one vendor to another an actual structured project. Before we delve into the details of your approach, give us a high level overview of the approach you recommend.
  • You provide a 10 Step process for planning the transition. Walk us thru this process.
  • You also recommend a 12 step process for executing the transition plan. Let’s talk about this process.
  • You also provide a structured process for closing the transition. What are the key points to consider when closing the transition?
  • What key takeaways would you like our listeners to come away with from our conversation?
  • If our listeners want to know more about vendor transition, what resources do you recommend to them?

Contact Information:

More about Patricia Garofano, PMP, ITIL, CSM, MCTS

Patricia Garofano’s volunteer experience with PMI includes serving on the PMI South Florida Chapter Board of Directors for many years.  She received a Recognition of Excellence Award from PMI for the year she was President.  She currently serves on the board of the PMI Learning, Education and Development Community of Practice (LEAD CoP) as the Marketing Lead.  She is a graduate of the PMI Leadership Institute Masters Class and a volunteer with the PMI Educational Foundation.

Her career includes implementing project management best practices, managing software development, systems integration and business process re-engineering projects using waterfall and Scrum methodologies.  Patricia is President of PLG Consulting and provides teaching and consulting services to clients in a wide variety of industries including software, travel, retail, insurance and financial services.

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

*Our opening and closing theme song is music by the wonderful Paul Hardcastle and www.paulhardcastle.com

Brought to you by:

pmtelesummits1

3 Responses to How to replace a vendor who is not working out
  1. Dave Gordon
    January 30, 2011 | 3:27 pm

    Another great interview! I liked Patricia’s observation, “Knowledge is no longer in house … You need to think about how you’re going to handle that.” That’s one of the unmentioned side-effects of business process outsourcing – it’s almost impossible to bring an out-sourced function back in house.

    Another resource to mention is “Request for Proposal: A Guide to Effective RFP Development” by Bud Porter-Roth, published in 2002, but still the best available.

  2. samad_aidane
    January 30, 2011 | 6:34 pm

    Dave,

    Thank you so much for the great comment and resource. You are so right in saying that one of side-effects of business process outsourcing is the loss of in-house subject matter expertise that it is nearly impossible to build in a short period of time. Especially when you need to take a system back from outsourcing vendor. Thank you for the resource on the RFP development. Like Patricia mentioned, more and more private sector companies are using RFPs now to select vendors. I still notice that most of the information available on vendor selection process is from public sector larger procurements.

    Samad

  3. […] Aidane posted his podcast interview with Patricia Garofano on how to smoothly replace a business process outsourcing vendor who is not working out.  Best […]

Leave a Reply to New PM Articles Published on the Web « The Practicing IT Project Manager

Wanting to leave an <em>phasis on your comment?

Trackback URL http://www.guerrillaprojectmanagement.com/how-to-replace-a-vendor-who-is-not-working-out/trackback

How to replace a vendor who is not working out

A conversation with Patricia Garofano on how to successfully replace a vendor who is not working out and ensure a smooth transition to a new vendor with minimal impact on your organization.

Don’t miss hearing Patricia speak at the Project Management Telesummit: March 8-10,2011. Find out more here.

Brought to you by: Project Management Telesummit – Check out Agenda and Speakers here.

patricia_garofanoToday, I have pleasure to chat with Patricia Garofano PMP, ITIL, CSM, MCTS about her insights on how to smoothly and successfully replace a vendor who is not working out because they are no longer willing or able to meet our requirements.

How do you find and secure new vendor, negotiate a contract that holds the new vendor accountable, and manage the entire transition with minimal impact on your organization.

Patricia uses a case study that shows how to

  • Effectively managed communications when the current vendor is part of and RFP process.
  • Identify the best vendor, conduct negotiations and finalize a contract that holds the vendor accountable for certain standards of customer satisfaction.
  • Plan and manage the transition period to ensure the new vendor is ready to perform at the end of the transition period with minimal amount of customer impact.

More importantly, Patricia shows how to run the entire transition from one vendor to another as a project with its initiation, planning, execution, and closeout phases.

Patricia Garofano, PMP, is a project management consultant and trainer with over 20 years of project management and leadership experience. She is PMP, ITIL, ScrumMaster and MS-Project certified. She is a graduate of the PMI Leadership Institute Masters Class and a volunteer with the PMI Educational Foundation. She has worked for such organizations as Microsoft, Royal Caribbean Cruise Lines and the Canadian Imperial Bank of Commerce.

The Interview

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

Or read the full transcripts here.








 Download the complete transcripts now

  • How did you get interested in exploring the topic of Vendor Transition and why should project managers pay attention to this topic?
  • What are some of the common reasons or situations that cause a customer to switch vendors
  • Give us a high level overview of the key considerations that an organization should take into account when planning to switch from one vendor to another?
  • What are the key issues we need to consider before switching vendors?
  • You approach transitioning from one vendor to another an actual structured project. Before we delve into the details of your approach, give us a high level overview of the approach you recommend.
  • You provide a 10 Step process for planning the transition. Walk us thru this process.
  • You also recommend a 12 step process for executing the transition plan. Let’s talk about this process.
  • You also provide a structured process for closing the transition. What are the key points to consider when closing the transition?
  • What key takeaways would you like our listeners to come away with from our conversation?
  • If our listeners want to know more about vendor transition, what resources do you recommend to them?

Contact Information:

More about Patricia Garofano, PMP, ITIL, CSM, MCTS

Patricia Garofano’s volunteer experience with PMI includes serving on the PMI South Florida Chapter Board of Directors for many years.  She received a Recognition of Excellence Award from PMI for the year she was President.  She currently serves on the board of the PMI Learning, Education and Development Community of Practice (LEAD CoP) as the Marketing Lead.  She is a graduate of the PMI Leadership Institute Masters Class and a volunteer with the PMI Educational Foundation.

Her career includes implementing project management best practices, managing software development, systems integration and business process re-engineering projects using waterfall and Scrum methodologies.  Patricia is President of PLG Consulting and provides teaching and consulting services to clients in a wide variety of industries including software, travel, retail, insurance and financial services.

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Right click here to download the MP3

*Our opening and closing theme song is music by the wonderful Paul Hardcastle and www.paulhardcastle.com

Brought to you by:

pmtelesummits1

3 Responses to How to replace a vendor who is not working out
  1. Dave Gordon
    January 30, 2011 | 3:27 pm

    Another great interview! I liked Patricia’s observation, “Knowledge is no longer in house … You need to think about how you’re going to handle that.” That’s one of the unmentioned side-effects of business process outsourcing – it’s almost impossible to bring an out-sourced function back in house.

    Another resource to mention is “Request for Proposal: A Guide to Effective RFP Development” by Bud Porter-Roth, published in 2002, but still the best available.

  2. samad_aidane
    January 30, 2011 | 6:34 pm

    Dave,

    Thank you so much for the great comment and resource. You are so right in saying that one of side-effects of business process outsourcing is the loss of in-house subject matter expertise that it is nearly impossible to build in a short period of time. Especially when you need to take a system back from outsourcing vendor. Thank you for the resource on the RFP development. Like Patricia mentioned, more and more private sector companies are using RFPs now to select vendors. I still notice that most of the information available on vendor selection process is from public sector larger procurements.

    Samad

  3. […] Aidane posted his podcast interview with Patricia Garofano on how to smoothly replace a business process outsourcing vendor who is not working out.  Best […]

Leave a Reply to New PM Articles Published on the Web « The Practicing IT Project Manager

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